Location
Mumbai | India
Job description
Customer Success Upsell/Cross sell/Increase Product adoption/Increase wallet share/ Drive revenues and transactional Volumes from existing customers/ Ensuring no churn/ ensuring customer satisfaction
What youll be responsible for
- Partner with customers stakeholders to understand their goals, assess their capabilities and provide recommendations to help them accelerate achievement of their business and technology objectives.
- Develop an understanding and knowledge of customer s products implementation and evangelize capabilities of Karix across all product lines.
- Demonstrate hands-on Karix conversational product knowledge by applying features and functions to customer business priorities.
- Proactively identify risks to the customer achieving their stated business goals and work with the account team to provide new solutions.
- Deliver business value and innovation to a customer s business by understanding customer s key business challenges and potential for growth.
- Proactively communicate technical product changes and other relevant updates.
- Constantly monitor customer digital engagement flows and health across all cross-functional touch points within the customer journey. This can be used to build further use cases on conversations.
- Ensure the customer has an exceptional experience while driving outcomes for their business.
- Provide necessary health checks and reporting to ensure all SLA s are being met and usage trends show customer adoption.
- Act as the customers first line of escalation.
Qualification and other skills
- Engineering Graduate in Computer Science or equivalent
- Proactive, Self-Motivated Individual with Analytical mindset to solve issues with focus on client/customer requirement
- Takes initiative and accountability
- Ability to manage timelines effectively
- Must have attention to detail
- Flexible to work in 24x7 environment
- Excellent communication in English (written verbal) and interpersonal skills
What youd have
1-3 years of experience in Customer Success, Support, Account Management. Preferably from Telecom, IT, Saas company.
Job tags
Salary
