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Location

Kochi | India

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Job description

As an IT sales professional, you'll usually work with commercial clients, finding the right technological hardware and software products to suit their business needs.

In pre-sales, this may involve demonstrating the features of a particular product. It may also mean responding to a pre-qualification questionnaire (PQQ) and then, if short-listed, replying to a more detailed information to tender (ITT) document.

Once the sale of the product or service is completed, ongoing support is usually provided which may include technical help, such as solving faults or problems and advising on appropriate user training.

As an IT sales professional, you'll need to:

speak to customers, either face-to-face or over the phone
gain an understanding of customers' specific business needs and apply product knowledge to meet them
ensure quality of service by developing a thorough and detailed knowledge of technical specifications and other features of employers' systems and processes, and then documenting them
carry out cold-calling in order to create interest in products and services, generate new business leads, and arrange meetings
identify and develop new business through networking and follow-up courtesy calls
prepare and deliver presentations and demonstrations of software to customers
market and promote a portfolio of products by writing and designing sales literature and attending industry events
maintain awareness and keep abreast of constantly changing software and hardware systems and peripherals
develop effective sales plans using sales methodology.

provide technical advice to customers on all aspects of the installation and use of computer systems and networks, both before and after the sale
advise on software features and how they can be applied to assist in a variety of contexts such as accounting, manufacturing, or other specialist areas
Meet sales targets set by managers and contribute to team targets
network with existing customers in order to maintain links and promote additional products and upgrades
handle hardware or software problems and faults, referring to specialist technical colleagues where appropriate
respond to tender documents, proposals, reports, and supporting literature
manage workload in order to organize and prioritize daily and weekly goals
contribute to team or progress meetings to update and inform colleagues.

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Job tags

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Salary