Location
Mumbai | India
Job description
- We are seeking a highly motivated and result oriented Inside Sales Team Manager to lead our dynamic inside sales team
- The ideal candidate will have a proven track record of driving business growth, customer retention, and achieving sales targets
- As the Inside Sales Team Manager, you will be responsible for overseeing and optimizing the teams efforts to maximize customer volumes, track wallet share, and ensure the satisfaction and success of our valued customers
What youll be responsible for
- Develop and implement strategic plans to drive the growth and retention of customers.
- Generate regular reports on sales performance, customer satisfaction, and other relevant metrics.
- Provide clear direction and guidance to the Inside Sales Team, ensuring alignment with organizational goals.
- Analyse sales data and customer feedback to identify areas for improvement.
- Monitor and maximize the share of business conducted with each customer.
- Ensure that every new customer onboarding results in incremental value to the business.
- Lead the Inside Sales Team in providing timely and effective support for issue resolution.
- Collaborate with cross-functional teams to address and resolve customer concerns.
- Implement key performance indicators (KPIs) to track and measure the teams success.
- Continuously evaluate and refine sales processes to increase efficiency and effectiveness.
- Collaborate with other departments to streamline workflows and enhance the overall customer experience.
- Implement strategies to enhance customer satisfaction (CSAT) and loyalty.
Qualification and other skills
- Engineering Graduate in Computer Science or Electronics preferred
- Proactive, Self-Motivated Individual with Analytical mindset to solve issues with focus on client/customer requirement
- Takes initiative and accountability
- Ability to manage timelines effectively
- Must have attention to detail
- Flexible to work in 24x7 environment
- Excellent communication in English (written verbal) and interpersonal skills
What youd have
5-8 years of experience in Inside Sales, Business Development. Preferably from Telecom, IT, Saas company
Job tags
Salary
