CTS_South_Sales_Internal Sales Engineer

Location

Bangalore | India

Job description

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

Your Role

Job description and Mission

• To be responsible for the execution of zonal strategy pertaining to CTS
• Support to sales as well as operations
• Follow-up with customers and dealers to acquire orders
• Follow-up and virtual meetings with key accounts to meet monthly targets and help them achieve targeted level of business with end customers, In order to achieve a business level in line with installed machine population base.
• Carry out Tele sales, mailer campaigns, and generate leads for Aftermarket products, timely renewals of Existing Service plans
• Work on allocated leads, generate leads, analyze the installed base and customers, generate offers for: Sales of spare parts, Ad -hoc, fixed price, element business, standard service plans to customers and all potential customers.
• Experience of territory handling and good collaboration among the team.
• Fixed price quote creation through CPQ and update the C4C proactively.
• Direct Sales order booking as allocated sales engineers.
• Dealers order booking through shop online (AC Connect) with the help of CSO
• S2M orders booking and execution with close monitoring
• Good collaboration with the zonal planner and central planner
• Monitoring of dealer's credit limit and overdue with a proper collection plan
• Service plans renewal lead and conversion ratio
• MAM2 leads and actions within 24 hrs

Customer Relationship

• Collect customer feedback on service (direct, indirect, and dealers)
• Analyse escalated customer-related problems and work with service to resolve them
• Analyse factors causing dissatisfaction among customers
• Review measures and take corrective action in coordination with Zonal Manager/ reporting manager.
• Seek support where required to enhance Customer Satisfaction IN ORDER TO enhance customer satisfaction
• Maintain regular contact with all customers
• Liaise with colleagues handling field Aftermarket sales to coordinate activities where appropriate and ensure that sales are obtained, and a high level of customer satisfaction is maintained.
• NPS follow-ups with the help of CSO and sales team

Receivables

• Receive data on collections and dealers/ customer statements of accounts
• Follow-up with customers on outstanding/ invoices on service products
• Ensure follow-up with dealers for collections IN ORDER TO maintain cash flow in the company and minimize outstanding.
• Ensure to follow the instructed payment terms and pre-approvals for all other commercial terms & conditions.
• Ensure timely collection payments from customers to control receivables.

Air audits, optimization, AirNet, and all other focus products

• Energy Audit - Track market opportunities,
• Educate customers on audit benefits
• Study customer/sales-related queries on audit requirements,
• Use of Air scan
• Promotion of Air optimizing products IN ORDER TO reduce energy consumption and generate revenue
• AirNet & SS piping sell with the help of direct and indirect sources
• More focus on 1:1 and contract ratio
• Techno commercial acumen and understanding of Aftermarket business

Compliance with Corporate Guidelines

• Follow in letter and spirit the Atlas Copco Vision, Mission, and core values
• Talent framework competencies
• Comply with the Atlas Copco Business Code of Conduct
• Comply with the policies and procedures communicated from time to time
• Perform any other tasks given by supervisor from time to time IN ORDER TO enrich the Corporate Culture
  

If in future job profile change from direct to indirect (Dealer Management) or management, ask for.

• Monitor dealer target achievements
• Analyse dealer strength
• Examine dealer inventory
• Review purchase order raised by dealers
• Track spare parts sales on monthly basis, IN ORDER TO enhance dealer effectiveness and improve customer satisfaction
• Dealer Sales Operations Monitoring (Indirect Sales)
• Dealer development and competency of sales/service team

Mission :

To generate business of service products from the allotted territory with the help of sales team in line with the potential of installed base with an objective of achieving CTS growth targets within the CTS structure and guidelines. Plan and priorities sales activities towards achieving agreed business aims, especially managing personal time and productivity.

Maximize the revenue and profitability of the aftermarket business across the territory by promoting sales of aftermarket products and service to new and existing customers, in accordance with agreed business plans.

To achieve service excellence and customer satisfaction to generate more leads for new equipment and increase the market presence for future business growth.

To succeed, you will need

Experience Requirements

• Minimum 3-4 years experience of CTS operations or CTS Sales in Atlas Copco.

Knowledge

• Selling skills, Interpersonal skills, Negotiation skills, Technical skills, Commercial acumen, Team skills,
• Report writing skills, IT skills

Educational requirements

• Diploma / Degree Engineer with good Sales/ Service acumen

Personality requirement

• Good Interpersonal skills
• Effective Presentation and Communication Skills
• Skill in solution selling and developing difficult and new markets
• Hard working person with good perseverance
• Structured and organized person
• Capability to build good relations with customers and team members
• He /she should be passionate to deliver best results

In return, we offer you

Atlas Copco Group serves customers through innovative compressors, vacuum solutions, generators, pumps, power tools and assembly systems. We are a global and diverse Group of many strong brands and around 34 000 employees representing different cultures in more than 180 countries. We have a wide range of positions so whatever your interests or area of expertise, we offer interesting challenges and the opportunity to grow.

Passionate people create exceptional things. We believe in challenging the status quo, always looking for a better way. Our leading edge technology enables us to innovate for a sustainable future. We believe that people make it happen and with us you are empowered to act. Your ideas can make a real difference and contribute to the quality of life for people everywhere.

Learn more at

City
Bangalore

Recruiter
[HIDDEN TEXT]

Hiring Manager
Hp Vargis

Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.

Job tags

Salary