Amazon Music
Location
India | India
Job description
Sr. Account Health Sr. Specialist Leads utilize extensive knowledge, experience, and judgment to provide operational support to Specialist, Ops Managers and Sellers. They handle Seller escalations, assist Operations with supplemental Specialist coaching focused on specific behaviors for improvement, and assistance Specialists with real time needs. They diagnose technical and operational issues and propose solutions to improve the Seller experience, and operational performance.
Key job responsibilities AHS Sr. Specialist (L4) with At least 18 months of AHS process experience.
Business proficient fluency in both written and verbal English language.
Good interpersonal and communication skills with the ability to communicate effectively to a wide range of constituencies in a diverse environment.
Ability to maintain composure in critical situations and communicate clearly with both internal and external stakeholders.
Demonstrates ability to analyze data, using the data to drive decision making.
Fosters a positive team environment and collaboration within the site.
Easily approachable, cooperative, and a team player, easily gains the trust and support of Associates and peers.
Demonstrates effective, clear and professional written and oral communication.
Prioritization and time management skills, with a high degree of flexibility.
Ability to embrace constant change with flexibility and good grace.
Demonstrate appropriate sense of urgency and adaptability in response to changing business needs.
Demonstrates good communication, composure, and professional attitude.
Solution focused, with passion for people leadership and a drive to nurture a culture of innovation reinforcing the value of the Amazon leadership principles. Excels at providing coaching and mentoring to others with a goal of achieving success. Advocate for Specialist engagement, fostering teamwork and collaboration towards achieving team goals. The ideal candidate will have a demonstrated ability to lead by example, motivate others to excellence around performance, behaviors, and Seller interactions.
Job tags
Salary