Sales Support Professional

Location

Mumbai | India

Job description

Key Objectives/Principal Accountabilities

Sales Support Tasks:

• Onboard customers to MyNouryon facilitating electronic orders, self-service document retrieval
• Coordinate with the customer to finalize contract terms and obtain customer signatures (after Account Managers agree commercial terms) and archive in correct systems
• Run First Order Checks and reach out to customer to go through questionnaire
• Authorized requestor for pricing, SAP contract and master data requests
• Coordinate price changes with Account Manager & submit price changes to Sales Admin
• Calculate formula pricing (yearly, quarterly, monthly) & communicate price changes with customer
• Monitor sales agreement fulfilment and escalate to Account Managers of customers with orders below or over their forecast/contract
• Monitor inbound customer inquiries and questionnaires and coordinate collection of necessary information internally to complete the response
• Contact customer directly when first dunning attempt by Credit Control is unsuccessful
• Notify and follow up with Account Managers on disputed Invoices, notify Customer Service on outcome
• Settle rebates based on the rebate agreement provided by the sales team
• Monitor and coordinate complaint investigations and support Account Managers in reviewing and closing complaints and providing a response to the customer
• Handle back office contract administration including archiving of documents related to the sales process
• Act as business line focal point across functions on customer related issues regarding the post-order process
• Act as a liaison between Master Data Management, Business Intelligence, Sales, Contract Officer and Customer Service Hub
• Pro-actively monitor order pattern behaviour
• (Co)develop, implement and/or optimize work processes and systems. Share knowledge (best practices) and contribute to standardization in working processes to support harmonization and proper usage of systems related to the sales process.
• Investigate price disputes & coordinate price corrections, communicate corrections with Sales Admins
• Trigger customers to return fleet equipment when needed & coordinate fleet return equipment moves (BL specific)
• Support complaints and sampling process

Key Talent indicators -

• Customer Focussed
• Service Driven
• Self- confident
• Prioritization skills and follow up
• Pro-active
• Self-starting
• Accuracy

Key Functional Competencies -

• Strong communicator
• Deliver outstanding results
• Following through on commitments
• Relationship builder
• Able to multitask and prioritize
• Good problem solver

Requirements for Job (education or experience required to be able to perform this job):

• Graduate with 5 years experience in a similar role in the Chemical Industry
• Familiarity with CRM systems and SAP required
• Experience in supporting remote teams
• Inside Sales experience desirable

About Nouryon -

Markets and consumers worldwide rely on our essential solutions to manufacture everyday products, such as personal care, cleaning goods, paints and coatings, agriculture and food, pharmaceuticals, and building products. Furthermore, the dedication of more than 7,900 employees with a shared commitment to our customers, business growth, safety, sustainability and innovation has resulted in a consistently strong financial performance. We operate in over 80 countries around the world with a portfolio of industry-leading brands.

Job tags

Salary