O 365 Support

Location

Mumbai | India

Job description

• Designing and managing multiple OnPrem Exchange and O365 Mail service (Mandatory) for a large, geographically dispersed enterprise (minimum 5000 users)
• Exchange Certification (O365)
• Good knowledge on Onprem to O365 migrations planning and executions
• O365 Users and Group Creation and permission management
• Good knowledge on Mail Routing Concepts
• Experience with configuring different set of Mail Policy as per compliance and audit requirements
• Experience with PowerShell and Scripting
• Good Administration Knowledge on MS SharePoint, TEAMS, Onedrive and other O365 tools
• Effective handling of O365 Compliance Requirements (Such AV, Antispam Protection, Threat Management, DLP, Monitoring, eDiscovery Hold.)
  
• Good knowledge on AD 20121619 functional level
  
• Good troubleshooting knowledge
• Experience in Microsoft Windows Server Administration, to include Server 2012 and 2016/19 operating systems.

• Experience using a ticket management system for work prioritization and daily workload management
• Coordinating with different lines of services with SLA. Creating and updating of technical documentation
• 3rd party vendor coordination for visit and troubleshooting
• Incident Management Escalation- Ticket Status Check and Update
• Change Management - Change Raising to facilitate incident resolution Problem resolutionn
• Problem Management RCA - Responsible for preparing RCA document for Severity 1 Severity 2 calls
• Flexible to work on shifts and Excellent communication skills

Job tags

Salary