Location
Bangalore | India
Job description
Job Description
About Lowe's Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 19 million customer transactions a week in the United States and Canada. With fiscal year 2021 sales of over $96 billion, Lowe's and its related businesses operate or service nearly 2,200 home improvement and hardware stores and employ over 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com
Lowe's India Lowe's India employs over 3,600 associates across technology, analytics, merchandising, supply chain, marketing, finance and accounting, product management, and shared services leveraging new technologies and finding innovative methods to ensure Lowe's has a competitive edge in its key markets.
About The Team ACC – Associate Care Center – Team of enthusiastic HR professionals who are specialized in Phone, Live chat and Case Management support. Primary point of contact for all the US associates on all their HR related questions.
Role & Responsibilities - Manage responsibilities of quality team to support the Operations teams and quality program overall.
- Conduct call monitoring and data integrity reviews to ensure that production and quality expectations are being met
- Provide timely feedback and coaching to ensure performance metrics are being met or exceeded.
- Support production of ad hoc reporting and analysis as requested by Operations
- Identify and analyze program performance and process opportunity trends
- Provide recommendations for program and process improvements based on trend analysis
- Compiling data into presentations and presenting to leadership teams
- Complete ad hoc projects as assigned by Manager
- Lead and support the subject matter experts for operational data, quality analytics, and knowledge management
- Collaborating cross-functionally and globally to solve business problems
- Identify and recommend training content or training plan improvement ideas based on quality data insights
- Mentor and coach the team overall
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit
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