Oracle
Location
Bangalore | India
Job description
Oracle Cerner is elated to hire a Support Technician. As a Support Technician you will, serve as the first line investigate and resolve client problems received via phone, ticket, or other electronic means. In this role, you will recognize when to escalate issues by using applicable monitoring and troubleshooting tools, and provide exceptional customer service in person, via phone and email, as appropriate. Your responsibilities also include, performing troubleshooting investigations reviewing front-end applications by gathering information, using troubleshooting tools, shadowing end users, and testing workflows internally and externally. You will also, research and use a knowledge base of information to quickly understand and diagnose issues. Additionally, you will adhere to policies and procedures including HIPAA, PECA, CHIA, and client notification requirements.As a member of this fast-paced, leading edge database/applications company, work with the team to deliver real-time 24x7 enterprise-wide technical support for internal and/or external customers. This includes, but is not limited to: user support of business applications, troubleshooting of technical problems and acting as a liaison between customers and resolving groups.
Job tags
Salary
