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Location

Noida | India

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Job description

Job Profile- Toyota Car Sales Consultant

Driving his Business Numbers
Profitability
100% Compliance to SOP
Enquiry generation
Order Generation
Ensuring Customer delight and Zero VOC
Customer Life cycle management

Completion of Diksha module in Lakshya- TKM Learning portal
Internal training and test with min passing scores
Ensure target achievements of VAS Business
Ensure the Green Signal and SCUBE scores

Service Advisor-Department Technician 

Job Profile

1. Ensure all required customer details are recorded in the existing customer database
2. Introduce self and the dealership organization to the customer and share greetings with the customer
3. Clearly define the customer concerns and identify the jobs required for repair of the vehicle
4. Intimate the insurance claim at related insurance office & complete all the documentation for same.
5. Submit all necessary documents to surveyor & kept all document update by filling.
6. In case of appointment, ensure availability of the assigned bay based on the day of appointment.
7. In case of walk- in customer, allocate bay basis availability and confirm based on the job.
8. Prioritize job schedule basis Toyota guidelines such as for Bespoke vehicles and repair
9. Look up customer history for jobs done last time and jobs identified but not done
10. Ensure availability of relevant technicians, tools, and parts required for the completion of the job
11. Create order in the CTDMS /Manually
12. On the day of service appointment, retrieve customer order and complete customer details
13. Listen to customer concerns and align the identified job in the order appropriately
14. Identify all additional jobs required, based on a thorough diagnosis of the vehicle
15. Advise the customer on the scope of job, time and estimated cost of repair
16. Pitch additional products such as accessories and other VAS and offers to the customers
17. Understand and agree with the customer on the method of payment and any cost limit in event of
additional work needed.
18. Obtain confirmation of the job order by the customer's signature on the order. Provide copy of Job
order to the customer.
19. Make available the courtesy vehicle, or organize other means to address the customer's mobility
requirements.
20. In case of on-road breakdowns, ensure availability of the emergency vehicle for inspecting the vehicle
on site and brining the vehicle to the service center.
21. Insurance claim form fill-up and registration with the insurance company through a toll-free number
22. Ensure proper correspondence and co-ordination with the insurance / leasing firm in case of repairs

on accident / leased vehicles.
23. Clearly explain and hand over the repair order to the responsible persons in the workshop.
24. Keep track of the repair progress to ensure adherence to the promised delivery timelines.
25. Obtain authority for additional work from the customer and document additional estimates as and
when required
26. While obtaining authority make note of date, time, and person's name on the job card.(With
who/when/what)
27. Ensure the work requested is completed by the body shop, final test drive and quality checks are
carried out and any problems fully recorded.
28. Carry out final check using the lifting platform and check if the job order has been completed in full.
Verify all entries in the job card (workshop copy)
29. Coordinate with the Customer Care team to notify the customer in case of any unexpected delays in
repair and vehicle delivery
30. Verify the customer's identity and entitlement to collect the vehicle based on the duplicate copy of
the order.
31. Explain the work done to the customer, invoice charges including warranty repairs, and any other
repair work carried on the vehicle.
32. Clearly explain all elements and hand out the invoice (created on CTDMS) to the customer.
33. Ensure customer vehicle is ready at the reception area cleaned (well valeted) and with all the
protective seat covers and mats removed.
34. After payment of the invoice, personally handover the vehicle to the customer.
35. Advise the customer about any immediate campaigns or self-service checks being organized in the
near future
36. Ensure a best in class customer experience based on the body shop service experience of the
customer
37. Build relationship with key vendors and local players
38. Ensure Exchanging of Business card with the entire customer

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Job tags

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Salary