Chat Support

Location

Khairatabad | India

Job description

We are currently seeking a qualified candidate to join our team as an Chat Support and Email Support. The ideal candidate will possess excellent typing skills and proficiency in English communication.

Responsibilities:

1. Provide prompt and accurate responses to customer inquiries via chat and Email support.
2. Assist customers in English language.
3. Ensure a high level of customer satisfaction through effective communication and resolution of issues.
4. Maintain thorough and accurate records of customer interactions.
5. Collaborate with team members to address complex customer inquiries.
6. Adhere to company guidelines and policies while handling customer queries.
   

About Medvarsity:   As a market leader in Healthcare EdTech, Medvarsity is at the forefront of delivering innovative online medical courses and learning solutions to healthcare professionals worldwide. Our mission is to enhance medical skills and knowledge through state-of-the-art e-learning technologies, supporting over 500,000 doctors across 192 countries.

Why Join Medvarsity:

Innovative Learning Environment: Be part of an organization that leads in offering immersive, case-based learning and simulation training.

Global Impact: Work with a team that influences healthcare education across 192 countries, enhancing the skills of half a million medical professionals.

Growth and Development: Leverage opportunities for professional growth in an environment that values continuous learning and innovation.

Diverse and Inclusive Culture: Contribute to a company that values diversity in thought, background, and approach, fostering a truly inclusive workplace.

Requirements

Requirements:

Excellent written communication skills
Strong customer service orientation and a desire to help others
Ability to learn quickly and adapt to new processes and technologies
Basic computer skills and familiarity with chat platforms
High school diploma or equivalent; college degree preferred but not required

No prior work experience required; training will be provided

Job tags

Salary