ESDS Software Solution Limited
Location
Mumbai | India
Job description
Job title:
SOC Engineer Work Location: Mumbai Division/Department: SOC Reports to : SOC- Manager Job Overview: This role is responsible for Security incident monitoring for Customers who have subscribed to our SOC Monitoring services. Responsibilities and Duties: • Strictly adhere to established set of processes while handling incident requests. • Abide by SOP’s for appropriate escalation of unresolved issues to respective internal teams. • Make certain that all ALERTS are logged in the ticketing system & every activity is timely updated. • Identify and learn more about the SIEM tool, use cases, IOCs, etc. supported by the organization. • Follow approved SOPs for design, implementation and testing • Ensure SLA obligations with internal and external stakeholders are observed and met; escalate as necessary to its senior resource. • Build strong awareness of platforms across product lines and clearly eloquent support decisions and findings. • Hands-on experience in infrastructure, performance monitoring and management tools escalate issues to relevant stakeholders • Analyze functional and technical cases and provide a resolution in accordance with agreed customer metrics • Maintain status of problem resolution and report is to the stake holders on resolution status • Extraction of relevant MIS and preparation of reports • Should have experience in required security tools monitoring, understand the servers antivirus security postures. • Involvement in Setup of SOC equipment’s and configuration of the same as required. • Will be a part of 24X7X365 SOC operations and will need to work in assigned shifts • Coordinating and adding customers to the Monitoring Systems • Continuous Monitoring of Customers and ESDS environment and conversion of Security incidents into tickets by eliminating false positives. • Working on tickets raised by customer on Security Incidents or change request and responding with a Security focused approach in coordination with departments internally and with Customers for timely resolution of Tickets as per defined SLA and to reduce risk from security incidents. • Checking and monitoring archive and audit logs • Creating and testing new policies as per Company/Customer requirement • Generating reports by collating reports from various tools periodically as per SLA with Customer & sending the same to the Customer and required stakes. • Participating in Customer and internal Security Audits and addressing issues raised. • Creating & testing new policies as per company requirement and implementing the same • Updating Knowledge and Skills on Security including being abreast with latest Security incidents and Threats Qualification: • B.E./ B. Tech in Computer/Electronic/IT or M.C.A or higher from a recognized university • Should have Deep knowledge on SIEM and capability of log analysis • Knowledge and hands-on experience in Managing SOC role. Preferred Certifications: · CEH, COMPTIA +, NSE5 onwards Key Attributes: · Willing to work in 24x7 environment in not just limited to night shifts. · Process driven, operationally focused · Professional and positive, with outstanding customer-facing practices · Analytical and diligent, with great attention to detail · Resilient: ability to cope successfully under pressure and with shifting priorities · Effective collaborator and communicator at all levels · Self-motivated and self-sufficient enthusiastic team player, able to work on own initiative · Assertive, adaptable, collaborative and creative · Can-do attitude, willing to go the extra mile · Awareness: in touch with the day-to-day challenges of the Team · Consistently follows-up and follows-through on delegated tasks and action · Have a strong understanding of incident SLA management & ITIL concepts.Job tags
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