KRPHR Solutions Pvt Ltd
Location
Telangana | India
Job description
Job Overview:
We are seeking a dynamic and customer-focused individual to join our team as a Customer Support Representative for our international chat process. The ideal candidate will have excellent communication skills, a strong customer service orientation, and the ability to handle a diverse range of customer inquiries via chat. Responsibilities: Provide Excellent Customer Service: Respond to customer inquiries and resolve issues efficiently through chat. Ensure a positive customer experience by addressing customer needs and concerns. Product Knowledge: Develop a deep understanding of the products or services offered by the company. Stay updated on product/service features, specifications, and updates. Chat Support: Engage with customers through chat in a professional and friendly manner. Utilize chat tools and software to provide real-time assistance to customers. Problem Resolution: - Identify and troubleshoot customer issues, providing effective solutions. - Collaborate with other teams to resolve complex problems. Documentation: - Maintain accurate and detailed records of customer interactions and solutions. - Document frequently asked questions and contribute to knowledge base resources. Multitasking: - Handle multiple chat sessions simultaneously while maintaining quality service. - Prioritize and manage time effectively to meet service level agreements. Requirements: Education and Experience: - High school diploma or equivalent; additional education is a plus. - Previous customer service or chat support experience preferred. Communication Skills: - Exceptional written and verbal communication skills in English. - Multilingual abilities may be a plus, depending on the international customer base. Technical Skills: - Proficient in using chat software and other customer support tools. - Basic knowledge of computer systems and troubleshooting. Customer-Focused: - Demonstrated commitment to providing excellent customer service. - Ability to empathize with customers and understand their needs. Adaptability: - Ability to adapt to a fast-paced and dynamic work environment. - Willingness to learn and apply new skills.Job tags
Salary