Deutsche Bank
Location
Pune | India
Job description
What we ll offer you
As part of our flexible scheme, here are just some of the benefits that you ll enjoy
Your Key Responsibilities:
Management of support activities for service operations, such as troubleshooting and solving incidents and problems / service delivery
Take overall responsibility for the resolution of incidents and problems within the team & oversee the resolution of complex incidents
Ensure analysts are using the correct troubleshooting methods and processes
Assistance in managing relationships with involved business partners
Manage escalations by collaborating with customer Service, other service operations specialists and relevant TDI functions to properly and quickly resolve escalated issues
Overview of areas that need monitoring, reporting and improvement
Identifying the required metrics and ensuring that they are addressed, monitored and improved where necessary
Experience with multiple technology stacks (IBM mainframe, DB2/Oracle database, Cloud based platforms, JAVA etc)
Working knowledge of standard tools (Service-Now, Confluence, JIRA)
ITIL & GCP qualified desirable
English language skills mandatory, German CEFR A1 level mandatory (higher desirable)
Your Key Skills and Experience:
Experience with multiple technology stacks (IBM mainframe, DB2/Oracle database, Cloud based platforms, JAVA etc)
Working knowledge of standard tools (Service-Now, Confluence, JIRA)
ITIL & GCP qualified desirable
English language skills mandatory, German CEFR A1 level mandatory (higher desirable)
Education
Bachelor s degree from an accredited college or university with a concentration in IT or Computer Science related discipline (equivalent diploma or technical faculty)
How we ll support you
Job tags
Salary