Foundever™
Location
Andhra Pradesh | India
Job description
Quality Team Leader - MUM -Banking Voice Process
JD: Quality- Team Leader
· The candidate should have led a team of Quality Advisors/Analysts/Professional in his/her current/previous organizations.
· The candidate need to have immense experience of Quality Management Process in the BPO world.
· The candidate should be a graduate/HSC.
· The candidate will be required to lead a team of Quality Analysts
· The candidate should be excellent in his communication skills. This is required for client calls.
· The candidate needs to be MS Office proficient. MS Excel, Word, PowerPoint.
· The candidate should be flexible with shifts us shifts Window 5.30 pm - 8.30 am
5 Days working profile
work from office profile
· The candidate should be possess the following skills
- People Management skills
- Client Management skills
- Process Management skills
- Coaching and Training skills
- Feedback and Performance Management skills
Various audits , NPS , TNI , TNA ,Dasboards , Call Calibrations , Observations ,
Handling Team of QA
Client Management
Process Insights , Call Calibration , Insights , Data Analysis , Publishing Reports
Job tags
Salary
