Infosys
Location
Pune | India
Job description
Hiring for Technology Anaylst/ ACON with experience range 3 years above
Location: Pune,Mysore Notice Period: Only 0 to 45days Mandatory Skills: CA-ESP Education: BE/B.Tech/MCA/M.Tech/MSc./MS Monitoring batch processing and issues through ESP, mainframe, ServiceNow, and other tools for failures, delays, missing data/files…. • Attentive and multitasking - workload intake comes in forms of ServiceNow incidents and ad-hoc requests, multiple chats, emails, phone calls • CA ESP Scheduling (monitoring, execute different commands…) • Mainframe zOS knowledge • CICS knowledge and commands - open/close files • TSO, JES, JCL/PROC knowledge • File Transfers • Troubleshooting Skills on mainframe and distributed systems • Incident management - timely and accurate handling of incidents within SLA (accepting, updating, resolving…), ServiceNow (navigation, building filters, searching, create/update/resolve tkts…) • Excellent Verbal and Written communication - this position requires constant communication and collaboration during entire shift with peers, management, support teams, bridges… • Facilitation Skills - handling Major incidents • Teamwork - collaborate with teammates and support teams, ability to and execute on different escalation processes • SharePoint - navigating, searching…. • Systems analysis - ability to identify patterns, propose solutions • Adapt to change, quick learner, and easily follows instructions withJob tags
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