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Location

Pune | India

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Job description

Provides payment management expertise in area of specialism, such as collections/lending.

More experienced Advisors may coach others and support the resolution of escalated complaints in

accordance with

business, policy and legal

Requirements

Job title:

Executive - Financial Services

Job Description

Provides a first point of contact service resolution for the customer, educating customers on the alternative options available for the service being supported Uses online systems to accurately document customer account information, adhering to data privacy legislation. Ensures regulatory compliance In the case of collections activity, determines reason for customer payment delinquency and obtains payment commitment., More experienced Advisors will support the Team Leader by mentoring and supporting team members to improve customer satisfaction and efficiency metrics within the business area

Location:

Pune

,

India

Time Type

Full time

Contract Type

Permanent

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Job tags

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Salary