Customer Success Manager, Digital Shelf

Location

Bangalore | India

Job description

• We are looking for a Customer Success Manager who knows how to build and foster ongoing relationships that deliver long term value to our customers

• Working as part of the customer success team, you will play a critical role in onboarding, supporting, and leading strategic direction for our clients
• Customer success is at the heart of what we do so you should have CPG experience working in sales, analytics, or marketing as well as in ecommerce
• This is an exciting time to join our fast-growing Digital Shelf division

What You'll Do:

• Develop long-term customer relationships
• Onboard, train customers on all product offerings
• Listen to customers, understand business objectives, and work within e.fundamentals to coordinate internal and external resources to deliver long term value to our customers
• Understand Ecommerce data and how they can be used to grow improve profitable market share
• Effectively working with our clients to ensure we are delivering over 4x ROI and finding new areas where we can add value
• Ensure we maintain our world class net promoter score with our customers
• Ensure our customers continue to leverage our solution, see value and renew their contracts
• Stay current with company offerings and eCommerce industry trends
• Oversee and achieve organisational goals while upholding best practices

Skills and Qualifications

• 6+ years experience working in Sales, Category Management, Marketing, Analytics for a CPG or Ecommerce company
• Experience working in an analytical capacity in ecommerce coupled with strategic as well as analytical problem solving.
• Experience working with all levels of the business, including senior executives
• Willingness to travel as needed to meet with clients

Job tags

Salary