Acts as the first point for activities demanding a level of technical expertise as a 24/7 capability hosted in Automated Operations.
Working shift operations as per defined shift roster and to actively monitor ticket queues to ensure timely response to tickets
Focused on improvement of automated recovery.
Escalation support for Service surveillance and Field service.
Ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
Typical Interfaces: Service supervising || Technical authority functions || Dynamic Service Control || Service Operations Team || MSCLT || 3rd Party || Customer
Tools Resources: Managed Services processes and Customer tools
You will bring
Degree/Diploma or equivalent experience or equivalent in Engineering preferably in Electronics, Computer science, Telecommunication or equivalent
Expereince level 3+years in in Huawei or Ericsson RAN Trouble-shooting and configuration.
Understanding of Network Architecture in technologies of 2G, 3G, 4G 5G
Mobile Telecommunications knowledge with telephony switching principles, transport networks, access networks, traffic concept, telecommunication networks signaling, voice and data flows, improved services
KPI Analysis, Analytical and synthesis capabilities
Solid knowledge of operation and trouble-shooting of multivendor telecommunication equipment s
Basic Understanding of Machine Learning, Artificial Intelligence Cloud technologies
Basic understanding and working knowledge of Scripting
Core and access network performance / configuration parameters and their interpretation and usage.
