Infosys Limited
Location
Trivandrum | India
Job description
General
• E2E L3 support in the Entertainment domain/Video Operations. Looking for experienced resources who have an Operations back-ground and mindset.
• Scope mainly includes managing L3 Support which includes Pro-active Incident prevention, Incident Management, Triage, Managing the application support, Escalating to Vendors where required as part of Incident process, Reporting Incident progress, closure etc. and dealing with escalations from different affiliates.
• Provide advanced Operation/Maintenance support on the Video STB and OTT platforms.
• Work on improving monitoring solution and implement automation and define Operational requirements for monitoring and onboarding.
• Participate in review activities (project plans, requirement, design and test case) to assume joint responsibility with other team mem-bers on quality and schedule.
• Determines operational feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed so-lutions.
• Improves operations by conducting systems analysis, recommending changes in policies and procedures.
• Provide expertise in analysis of major incident root cause and follow up with vendors and other teams as needed.
• Identify software bugs, perform root cause analysis on performance issues as needed.
• Work closely with the Level 1/Level 2 team on incidents in the affiliate and provide direct follow-up to vendor if required.
• Provide inputs to engineering teams concerning performance and capacity of the interactive platform in production.
• Work closely with the network operations center to set the requirements for alarm management.
• Monitor and test system performance; prepare and deliver system performance statistics and reports.
• Must have - Strong knowledge and hands-on experience with video systems (Transcoders, Packagers, Media Delivery etc.)
• Must have - Strong knowledge and understanding of OTT Delivery protocols (HLS, Dash, HSS etc.)
• Must have - Experience with DRM systems (PlayReady, FairPlay, Widevine)
• Must have - Strong hands-on with Linux, Windows and Cloud (AWS, Kubernetes, VMWare) systems
• Must have – End-customer handling capabilities and good communication skills (both spoken and written)
• Hands-on with monitoring tools like Elasticsearch, Grafana, Kibana, Dynatrace, Extrahop etc
• Hands-on with reviewing HLA, HLD, LLD and defining Operations Requirements and Deliverables
• Hands-on experience with DevOps tools like Jenkins, Git, Chef, Ansible, Nexus, Bit Bucket etc.
• Hands-on with administering MySQL databases, Python application scripts and storage systems
• Experience with a variety of back-end persistence, queuing and networking technologies
• Self-starter with strong ownership in delivering results and ability to work without supervision
• Competency in support processes, SLA, issue resolution, monitoring, and metrics
• Proven track record/experience working in a multi layered international matrix organization
• Excellent interpersonal, Oral and written communication skills in English. Knowledge of additional European languages is a plus.
• Experience working with international teams (direct & indirect) from different cultural backgrounds and experience in managing external resources
• Should be flexible enough to work in shifts and extended hours support during Critical P1/P2 Incidents
• Strong communication skill to co-ordinate with multiple vendors across the Geographic locations for resolution of Critical incidents.
• Strong analytical and Debugging knowledge on the production incidents from Dashboards/ Limited Logs
Job tags
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