Talent Leads Consultants
Location
Chennai | India
Job description
Profitability Management - Maintaining & optimizing profitability for the branch
Target setting & management – Monitoring branch targets in numbers & volumes
Portfolio quality management - through superior underwriting, working closely with collections • Cost management – managing all branch operating costs including cost of acquisition, operations etc.
People management – Motivating team, handling HR & administration function of the branch
Customer experience management - Ensuring superior customer experience and handling customer service in terms of collections, pre closures & service issues Business
Achieve contributed value targets set for the branch
Ensure sales volumes for multiple products, sourcing quality & underwriting diligence to meet sales targets while controlling delinquencies and frauds
Provide superior customer experience
Manage TAT’s on credit & processing
Minimize pre & post disbursal discrepancies Monitoring Performance
Monitoring Branch performance in terms of key drivers i.e. Contributed Value….Volumes / Profitability / Expenses / Losses Employee Retention Employee Productivity Customer experience
Monitor individual performance of each employee, continuously work to maximize productivity People Management
Motivate and develop branch team
Drive branch team to excel.
Manage and mentor the team and keep attrition of branch staff low
Conduct regular meeting with branch staff
Provide open and honest feedback and ask for feedback.
Ability to plan & execute
Strong inter-personal skills and leadership ability,
Sales,Channel Sales
Designation: Area Manager Sales- Alternate channel Chennai
Vacancies: 1
Experience: 6.0 Year(s) - 10.0 Year(s)
Job tags
Salary
Rs 8 - 10 lakhs p.a.
