FCSD Tech- Content Authoring and Management Product Line Manager

Location

India | India

Job description

JOB DESCRIPTION

At Ford Motor Company, we believe freedom of movement drives human progress. We also believe in providing you with the freedom to define and realize your dreams. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career potential as you help us define tomorrow's transportation.

Ford Customer Service Division, within Ford, is committed to provide our customers the 'Always On' experience and our mission is to get our customers back on the road, in the shortest possible time. FCSD Tech delivers world class software that our

• Dealers use to Diagnose, Repair & Service our vehicles
• Customers use for a seamless Service experience
• Ford enterprise uses to run a highly Profitable, Critical and Complex Parts & Service business

FCSD is a true one-stop shop, offering comprehensive Diagnostics, Repair & Service Capabilities for a full portfolio of Electrified, Hybrid and Internal combustion vehicles globally.

The Content Authoring and Management system is used for the development of all complex multilingual technical information for dealers and owners. It is comprised of XML data management workflow, graphical management, and linguistic capabilities. The product line manager will work with individual product team managers to iteratively deliver functionality that optimizes for content authors to efficiently create service information documents and vehicle owner guides.

RESPONSIBILITIES

Position responsibilities:

• Maintain a balance between business viability, user desirability and technical feasibility while delivering software products across a product line.
• Works collaboratively and closely with Business Partners, UX and engineering to define a product vision and break it down into a Product Strategy including a tangible roadmap for teams to schedule and build features for delivery.
• Help Business Partners understand FCSD Tech's iterative development approach with focus to deliver value rapidly to production through careful and deliberate prioritization with subsequent launches that build upon our learnings.
• Drive Product Strategy and manage dependencies across different product lines through collaboration with their Product Group Leads and other Product Line Leaders
• Conduct user research, product experiments, and other validation techniques to gather feedback and product insights in partnership with Product Designers
• Translate research into simple intuitive solutions while handing complex information architecture.
• Create assets to guide product development work (Discovery, Framing and Scoping documents, opportunity trees, user stories).
• Work with product designers to ensure timely delivery of designs and assets to the development team.
• Work hands-on with the development teams to prioritize, plan, and deliver software that creates excellent user experiences, desired business outcomes and shared ownership.
• Mentor and train other Product Managers to help them learn agile/XP methods, product management techniques and build skills.
• Help innovate and iterate on agile PM processes, share learnings, and actively participate in Product Management Community of Practice
• Oversee Software Development: Supervise the development and maintenance of the software application, ensuring it meets business requirements and industry standards.
• Manage Supplier Relationship: Act as the main point of contact with the supplier responsible for developing the application, ensuring timely delivery, quality assurance, and adherence to contractual agreements.
• Quality Assurance: Establish and oversee quality assurance processes to ensure the application performs reliably and meets performance benchmarks.
• Stakeholder Communication: Communicate with internal stakeholders, including business users, IT teams, and senior management, to understand needs, provide updates, and gather feedback.
• Team Leadership: Provide leadership and direction to a team of developers, testers, and support staff, fostering a collaborative and productive work environment.

QUALIFICATIONS

Minimum qualifications:

• Bachelor's degree in Computer Science, Engineering field or Business Administration
• 2+ years of experience defining product vision, strategy, product roadmaps and building and managing multiple backlogs.
• 2+ years working with Agile software methodologies (Scrum, eXtreme Programming, Kanban, etc.)
• 5+ years with progressive responsibilities in software development

Preferred qualifications:

• Experience in creating product roadmaps to serve various markets through a global lens.
• Obsess about the customer and associated Personas.
• Skilled at defining and prioritizing product features.
• Strong leadership and communication skills and the ability to teach others.
• Ability to work collaboratively with others and navigate complex decision making.
• Ability to collaborate well with engineers, designers, and business partners.
• Previous success delivering a product to market with an Agile development team, and ongoing development and support of production applications.
• Curious about new technologies and exhibit a strong desire to learn.
• Practice in Lean thinking, human-centered product development and Agile Software development
• Have exposure to lightweight product development methods such as user story mapping and/ or rapid prototyping.
• Experience in designing and leading development of cloud native software applications.
• Familiarity with technologies such as Rabbit MQ, JBoss, Java, and Oracle

Job tags

Salary