IT Support Engineer Freshers
RajeevEnterprises Pvt. Ltd.
Location
Ahmedabad | India
Job description
Overview:
The IT Support Engineer Freshers play a crucial role in providing technical assistance and support to both internal and external customers. They are responsible for maintaining the company s computer systems diagnosing hardware and software faults and solving technical and applications problems.
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Key Responsibilities:
- Provide technical assistance and support for incoming queries and issues related to computer systems software and hardware
- Respond to inquiries via phone email or inperson
- Assist in the maintenance of computer systems and networks
- Troubleshoot system and network problems and diagnose and solve hardware/software faults
- Install and configure computer systems
- Maintain records of software licenses hardware warranties and service agreements
- Follow up with customers to ensure full resolution of issues
- Contribute to technical documentation and knowledge base
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Provide accurate information on IT products or services
- Produce support statistics and reports
- Stay updated on all company products and services
- Ensure all issues are properly logged
- Offer alternative solutions where appropriate with the objective of retaining customers and clients business
- Participate in an oncall rotation for afterhours support as needed
Required Qualifications:
- Bachelor s degree in Information Technology Computer Science or related field
- Relevant certifications such as A Network or Microsoft certifications
- Understanding of computer systems mobile devices and other tech products
- Proven experience as a help desk technician or other customer support role
- Knowledge of troubleshooting principles methodologies and issue resolution techniques
- Excellent communication and interpersonal skills
- Ability to diagnose and resolve basic technical issues
- Strong customer service orientation
- Proactive with a problemsolving mindset
- Ability to adapt and learn new technologies
- Experience with remote desktop applications and help desk software
- Ability to work well in a team environment
- Good timemanagement and organizational skills
- Attention to detail and accuracy
- Flexibility to work in shifts and occasionally provide afterhours support
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interpersonal skills,customer service,technical knowledge,communication,issue resolution,networks,remote desktop applications,diagnosis,customer support,problem-solving,computer systems,configuration,installation,technical assistance,troubleshooting,software,hardware,help desk software
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