As a Junior Support Executive, you will be responsible for providing excellent customer service and technical support to clients
You will play a crucial role in ensuring customer satisfaction by addressing inquiries, resolving issues, and maintaining a positive relationship between the company and its clients
This position requires a combination of technical knowledge, communication skills, and a customer-focused mindset
Key Responsibilities:
Customer Support:Respond to customer inquiries promptly and professionally via various channels such as phone, email, and chat
Provide accurate and timely information to customers regarding product features, usage, and issue resolution
Assist customers in troubleshooting technical problems and guide them through solutions
Issue Resolution:Diagnose and resolve customer issues efficiently and effectively
Escalate complex technical issues to the appropriate teams for further investigation
Follow up with customers to ensure that their issues have been resolved to their satisfaction
Documentation:Maintain accurate records of customer interactions, transactions, comments, and complaints
Contribute to the development and improvement of support documentation, FAQs, and knowledge base articles
Communication:Communicate technical information in a clear and understandable manner to non-technical customers
Collaborate with cross-functional teams to share customer feedback and insights
Product Knowledge:Stay updated on product features, updates, and improvements
Provide feedback to the product development team based on customer interactions and feedback
