TIGI HR ®
Location
Delhi | India
Job description
Role : Telecaller/Telemarketer-Home Health Care Location
- Delhi Language - Punjabi , Hindi, English Qualification : Graduation/ Background in healthcare related education will be preferred Experience : 2-5 Years Minimum Gender : Male/Female No. of Positions : 2 Salary : INR 20000/- to 30000/- per month Shift System - Roster Principal Duties and Responsibilities: 1. Sales Responsibilities: - Make outbound calls to potential clients and convert leads into sales. - Develop a new client base for the organization. - Handle inbound calls efficiently and convert them into sales. 2. Appointment Scheduling: - Answer incoming calls in a courteous and professional manner. - Enter accurate demographic information into the CRM system. - Schedule appointments accurately, ensuring all necessary details are communicated. - Provide appointment reminders and necessary instructions to clients. 3. Client Liaison: - Direct calls to appropriate departments as needed. - Handle calls with empathy and escalate issues when required. 4. Patient Service: - Make reminder calls and assist in appointment rescheduling. - Assist with administrative tasks and projects as needed. Qualifications: - Graduate or equivalent, healthcare certification preferred. - 1 year of customer service experience in a clinical or related environment. - Proficiency in English and Hindi (verbal and written). Preferred Traits: - Ability to handle sensitive information with confidentiality. - Excellent telephone communication skills. - Ability to engage effectively with individuals from diverse backgrounds. - Strong multitasking abilities. - Sound judgment in handling various situations. - Commitment to delivering exceptional customer service. This role demands strong communication skills, a customer-centric approach, and the ability to handle various tasks efficiently.Job tags
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