Process Associate - Service Desk

Location

Hyderabad | India

Job description

Process Associate – Service Desk - ITO074290

With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.

Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.

Welcome to the relentless pursuit of better.

Inviting applications for the role of Process Associate – Service Desk

In this role, you would be providing Level 1 support in Technical/Service desk support.

Responsibilities

· Strong customer service orientation

· Demonstrated ability to handle multiple tasks with little to no forewarning.

· Demonstrated ability to react quickly, lead and perform exceptionally during critical/catastrophic events.

· Comprehend the issue, search on Knowledge Management Tool and communicate/narrate effectively.

· Document & add new issues/solutions to Knowledge Management Repository

· Utilize professional techniques to retain & delight customers.

· Provide quality service & resolve concerns efficiently & professionally.

· Above all, take full ownership of the Incident from Creation to Closure

· Excellent communication skills

· Should understand below Technical Skills:

o Windows & MAC troubleshooting

o Active Directory

o Basic Networking

o Win NT/2000

o MS Office 2007, 2010. O365

o IE6 & IE8

o OS - WinXP, Win7, Win 10, MAC

o Outlook 2007, 2010, 2016

o PC/Laptop/Handheld/Printers

Qualifications we seek in you!

Minimum Qualifications

· Bachelor's Degree required.

Preferred Qualifications/ Skills

· Good written and presentation / verbal communication skills

· Good analytical and problem-solving ability, interpersonal efficiency, and positive attitude

Job tags

Salary