Location
Bangalore | India
Job description
## Immediate Joiners Preferred ##
## This position is based in Bangalore. Remote working is not an option, so please don't apply if you're not willing to relocate ## izmocars ( / is a leading Interactive Media and Internet Solutions company with a strong presence in the Automotive industry. With Interactive Media studios in Long Beach, CA & Brussels, Europe, we are the largest producers of automotive content in the world. Our products include Interactive Media Solutions for Automotive, Web Platform, CRM, Online Marketing and Virtual Reality Platform for the Automotive industry.
Web Project Manager Position Overview We are seeking a highly skilled and motivated
Technical Project Manager to join our team. In this role, you will be responsible for managing technical support for website development projects, specifically catering to customers in India/USA . As a Technical Project Manager, you will oversee a team of support specialists, ensuring the delivery of exceptional customer service and resolving technical issues promptly. Your expertise in website development, coupled with your leadership abilities, will be instrumental in ensuring customer satisfaction and success.
Responsibilities - Manage the technical support operations for website development projects, focusing on customers located in the USA/India
- Lead and mentor a team of support specialists, providing guidance, training, and support to maximize their effectiveness in resolving technical issues and meeting customer needs.
- Establish and maintain efficient processes and workflows to ensure timely resolution of customer inquiries, incidents, and requests.
- Monitor and analyze support metrics, such as response times, resolution rates, and customer satisfaction, and implement necessary improvements to enhance service quality.
- Collaborate with cross-functional teams, including development, design, and quality assurance, to address complex technical issues and ensure effective communication with customers.
- Maintain a deep understanding of our website development projects, including the underlying technologies, features, and functionality, to provide accurate and comprehensive technical support.
- Stay up to date with the latest industry trends and advancements in website development and support, and apply relevant knowledge to enhance support processes and methodologies.
- Act as a point of escalation for complex technical issues, taking ownership and driving them to resolution while ensuring excellent customer service.
- Prepare and deliver regular reports to management, highlighting support team performance, key metrics, and areas for improvement.
Qualifications - Bachelor's degree in computer science, information technology, or a related field. Relevant certifications and additional training in website development and support are a plus.
- 12-18 Years experience, proven experience in Project Management & customer support roles, with a strong focus on website development projects.
- Excellent leadership and team management skills, with the ability to motivate and guide a diverse group of support specialists.
- Solid understanding of website development technologies, such as HTML, CSS, JavaScript, and content management systems (CMS).
- Proficient in troubleshooting website-related issues, including identifying and resolving problems with website functionality, performance, and compatibility across browsers and devices.
- Strong analytical and problem-solving abilities to diagnose complex technical issues and provide effective solutions in a timely manner.
- Exceptional communication skills, both written and verbal, with the ability to convey technical concepts to non-technical stakeholders and customers.
- Demonstrated ability to work efficiently in a fast-paced environment, managing multiple priorities and meeting tight deadlines.
- Familiarity with ticketing and support systems, such as JIRA, Zendesk, or ServiceNow, to manage and track customer inquiries and incidents.
Job tags
Salary
