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Location

New Delhi | India

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Job description

Tata Consultancy Service (TCS)

is an IT Service consulting and business solution provider that has been partnering with the World's Largest Businesses in their transformation journeys.

Currently we are looking for

Command Center Executive

Experience required:

2 to 5 years.

Job location:

Orso, Norway

Job Description

· Responsible for 24 /7 Command Center Operations. · Will have to play the role of Incident, Change and Problem Manager in an operative manner. · Responsible for following the Major Incident Management processes which includes setting war room and lead it until closure. · Monitoring events, alerts/alarms, and performance via dashboards (Splunk and other relevant tools) · React to events and alerts/alarms based on a set of rules. · Responsible for proactive communication on downtimes, maintenance etc. via the channel specified by Customer. · Dedicated On call support via helpdesk number. · Participation in Change Advisory Board and registration of changes · Uncover/detect potential problems, register and follow up problems based on incidents. · Creating and updating incident reports · Understanding the Application landscape and end to end value chain of the application. · Focus more on automation of day-to-day operations. · Basic understanding of Microsoft Azure as the services would be migrated to Azure in future.

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