Peoplelogic Business Solutions Private Limited
Location
Secunderabad | India
Job description
About the Customer
Company is an Indian company that mainly manufactures luxury fashion accessories such as jewelry, watches and eyewear.
About the Role
Designation : Associate Manager Customer Success
ABOUT THE ROLE : Responsible for managing and building long term relationships with regional strategic accounts; leveraging the relationships to maximize revenues by developing a keen understanding of client requirements and offering solutions to meet objectives.
CONTEXT
As an account manager for the organization's strategic accounts you will be responsible for building and managing long term relationships with key customers by comprehending their requirements and offering continuous value delivery by ensuring product is utilized to full potential by customers and sharing insights on how customers can improve his operations. This is a dual responsibility role with account manager would also work with sales team for carrying out POCs and in presales activities
KEY RESPONSIBILITIES
â— Develop strong long-term relationships with clients to maximize share in client
spends
â— Acquire a thorough understanding of key customer needs and requirements
â— Expand the relationships with existing customers by identifying needs and
opportunities and proposing solutions that meet their objectives
â— Finalize and negotiate contract renewal deals, managing the deal and ensuring
closure.
â— Keep up to date with trends and developments in the industry to gain early
insights into new business opportunities
â— Serve as the link of communication between key customers and internal teams
â— Prepare regular reports of progress and forecasts to internal and external
stakeholders using key account metrics
â— Training and development of fellow team members
PERFORMANCE MEASURES
â— Achievement of renewals
â— Driving the pilots and RFPs of the customers
â— Upselling / Cross-Selling features to Customers.
â— Impact revenue contribution
â— Contribute to strategic alliances
Work Location:
Hyderabad
Work Experience:
2 + Years of experience
Background and Requirements
Job Requirements
QUALIFICATION
â— Minimum Qualification: MBA/Btech preferred
â— Experience handling strategic / large accounts with key account management
approach
â— Exposure to pre-sales
â— A minimum experience of 1-2 years
KNOWLEDGE AND SKILLS
â— Strong relationship building and deepening skills
â— Knowledge of planning and analytics is preferred for this role
â— Strong communication, presentation skills, quantitative and analytical ability
â— Stakeholder management, negotiation skills and conflict management skills
PERSONAL ATTRIBUTES
â— Ability to learn and meet deadlines
â— Assertive and go getter attitude
â— Strong team player and good people manager
Job tags
Salary
