Urgent Job Opening As A Team Leader
Location
Pune | India
Job description
Job Location- Astute Group, Kothrud Pune
Required Skill - Good Communication Skill, BPO background,
Banking knowledge, collection/recovery exp.
Computer Knowledge - Excel/Vlookup/Pivot/Formulas etc
Education - 12th Pass/ Graduate...
Languages - Marathi/Hindi/English
Experience-06 Month Above in Collection BPO……
Salary Range- 18K and above.
JOB DESCRIPTION
Job Description :
- Job Responsibilities : 1. Ensure smooth and efficient day to day operations within the team
2. Drive performance effectiveness and customer experience
3. Coach assigned Advisors on observed areas of improvement
4. Conduct analysis and drive initiatives to improve efficiency
5. Manage all customer interactions as rostered within parameters
6. Boost employee morale and monitor absenteeism and attrition
7. Abide by company policies and core values
8. Adhere to rostered timing, scheduled shifts and activates
9. Ensure individuals and team meet the defined performance metrics
10. Follow all contact center policies, procedures, code of conduct and
legislative requirements. - Skills & Competencies :
Team Leader,GAP Leader,Domain Lead
Designation: Team Leader
Vacancies: 4
Experience: 1.0 Year(s) - 2.0 Year(s)
Job tags
Salary
Rs 1 - 2 lakhs p.a.
