Location
Delhi | India
Job description
Cialfo is a leading platform connecting students, higher education institutions, and counselors through technology-driven solutions. Launched in 2017 with a mission to make education accessible to 100 million students, Cialfo provides a range of mobile and web solutions to students, K-12 institutions, and higher education institutions. We're one of the fastest-growing tech startups in the region, consistently charting new heights!
About This Role Cialfo is seeking a motivated and detail-oriented Telecaller will be responsible for reaching out to potential students, understanding their educational goals, and assist University Enrolment Advisor through the process of guiding the student in choosing the best fit international study destination, university and program. Their duties include gathering information from the target market, following up with customers to provide new products or services and documenting customer feedback for follow-up actions. This opportunity will provide valuable hands-on experience in the customer service team within a dynamic and fast-growing organization.
What You Will Be Doing - Outbound Calling: Initiate outbound calls to prospective students who have shown interest in studying abroad.
- Student Consultation: Conduct comprehensive consultations to understand the academic background, course of interest, and preferences of potential students.
- Follow-up: Regularly follow up with leads to ensure continuous engagement, address any concerns, and provide additional information as needed.
- Database Management: Maintain accurate and up-to-date records of interactions, inquiries, and applications in the customer relationship management (CRM) system
About You - Qualifications
- Bachelor's degree in any stream
- Skills & Qualities
- Excellent verbal communication and interpersonal skills.
- Strong customer service orientation.
- Knowledge of overseas higher education systems, universities, and admission processes.
- Experience in telecalling or customer-facing roles preferred.
- Ability to work independently and as part of a team.
- Proficiency in using CRM tools and other communication platforms.
- Proficiency in Microsoft Excel.
Visit our
culture manifesto deck to learn more about the unique Cialfo culture and the opportunity to be one of us.
This is an opportunity to be a part of a fun, flexible, and fast-moving organization which is scaling its global footprint.
The Benefits Of Being a Cialfolk Exact benefits vary depending on your location. That said, all full-time Cialfo employees receive the following benefits:
- Paid Annual and Medical leaves
- Flexible working environment
- Comprehensive Health Insurance
- and more...
Job tags
Salary
