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Location

Work from home | India

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Job description

We are looking to bring on a Senior NetSuite Consultant who will be an integral part of our client facing Support team with a focus on configuration, validating solutions, testing customizations and delivering top notch customer support. The goal of every position is to ensure successful client implementation and/or optimization projects.

ROLE AND RESPONSIBILITIES:

• Focus on post-implementation support, designing, implementing, and deploying NetSuite
• solutions that meet client needs.
• Serve as Client Lead on assigned Support Accounts with minimal supervision to: Set
• expectations, give guidance and direction, and steer clients toward best practices.
• Participate and lead Assessments.
• Prepare Technical Design Documents as well as Business Requirement Documents.
• Conduct quarterly account reviews to identify client satisfaction, process adherence, backlogs, quality of services provided, opportunities for improvement, etc.
• Provide technical and functional subject matter expertise to team.
• Monitor client ticket requests and redistribute as necessary based on bandwidth and
• expertise.
• Act proactively and as a trusted client advocate during engagements.

QUALIFICATIONS AND EDUCATION REQUIREMENTS:

• 3+ years of experience as an in-house NetSuite Administrator / 2+ years as a NetSuite Consultant or a combination of the two.
• Previous experience conducting business process mapping and requirements gathering sessions with end users to determine configuration requirements.
• Must have strong ability to multitask, excellent communication skills, and client facing experience.

Strong understanding of Accounting and Core Financials including but not limited to:

• AR/AP, Journal Entries Invoices, Invoice Production, Invoice Dunning and Management
• Purchasing to Billing, 3-way match, Partial Billing, Expense and PO Approval
• Expense Allocation

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Job tags

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Salary