Windows Application support
Location
Pune | India
Job description
Position Type
Full time
Type Of Hire Experienced (relevant combo of work and education)
Education Desired Associate's Degree
Travel Percentage 0%
Job Description Windows PowerShell shell scripting Application Support, Devops ITIL and L2 Support) for Pune (Shift timing 6:00 Am to 3:00 PM & 2:00 PM to 11:00 PM) About This Team Team is primarily responsible for owning service delivery of the application for the clients. Takes care of Service availability (Incidents/problems etc.,), Maintenance activities (patching/deployments etc.,), Support activities (Platform Migration etc.,) and Strategic projects (onboarding new clients, DRE, Project testing etc.,)
What You Will Be Doing - Provides technical support activities for a software production processing environment.
- Installs, maintains and supports application/source code and/or its components and subsystems including third party software.
- Detects, diagnoses and reports related problems.
- Analyzes and resolves incidents, problems or known errors related to failures in application and supporting software components.
- Provides technical assistance to programming staff in the analysis of application software amends, performance and resource consumption.
- Creates and maintains complete documentation relative to the support of application software.
- Provides 24hour support for applications and supporting software.
- Provides consultation to internal users with regard to software capabilities and use.
- Follows escalation procedures, when appropriate, to resolve incidents, problems or known errors in a timely manner.
- Uses appropriate diagnostic tools to isolate and resolve incidents, problems or known errors.
- Assists development teams in requirements definition, system design and delivery of projects.
- Assists client support with development of internal and client directed communications related to incidents, problems or known errors.
What You Bring - Resource needs have hands on experience on Application Support with min 2years.
- Experience on Devops, Jenkins, Docker, Ansible, ITIL, Shell scripting, SRE.
- Resource needs to have a more engineering mindset than a support persona.
- Working knowledge of GIT, JIRA, Ansible, Bamboo, MySQL, MariaDB is desired.
- Experience in a large software release, QA, Continuous integration, or Devops environment.
- Participate in an on-call rotation to provide after hours support for our key business application.
What We Offer You - An exciting opportunity be a part ofWorld's Leading FinTech ProductMNC
- A range of benefits designed to help support your lifestyle and well being.
- A multi-faceted job with a broad spectrum of responsibilities
- A modern international work environment and a dedicated and innovative team
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