Product Support Engineer I
Location
Bangalore | India
Job description
Life at UiPath
The people at UiPath believe in the transformative power of automation to change how the world works. We're committed to creating category-leading enterprise software that unleashes that power.
To make that happen, we need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving, fast-thinking growth company. And people who care—about each other, about UiPath, and about our larger purpose
Could that be you
Your Mission As a Product consultant, you will be responsible for the UiPath software support in the pre-sales and post-sales stages and support the customers by taking their feedback to enhance the product.
What You'll Do At UiPath - Escalation point of contact for UiPath software support in pre-sales and post-sales stages.
- In charge of the overall Product Support for discrepancies/bugs/ enhancements/customer education for our Robotic Process Automation software through standard channels email and ticketing tools.
- Help UiPath customers with Technical/Product issues.
- Routing Feedback to the Product team.
What You'll Bring To The Team Must-Have Technology - B.E/B.TECH in Computer Science/or equivalent degree.
- 3-5 years of experience in Application Support or Product support
- .NET , (C# or VB)/ Java/Python/node-based programming/SQL.
- Prior UiPath end-to-end experience in developing or supporting automation workflows basic.
- Knowledge of UiPath Deployment Architecture and Cloud platforms Azure/AWS/GCP.
- UiPath Associate (UiRPA) OR Advanced (UiARD) Certification.
Added Advantage - Experience and/or certifications in other RPA technologies (Automation Anywhere, Blue Prism, etc).
- Good understanding of web services, REST, SOAP etc.
- Knowledge on XML & JSON o Basic understanding of the MS Office Suite and macros/VBA.
Soft-Skills - Very good communication and Customer Presentation Skills.
- Fluent in written and spoken English. o Excellent problem-solving skills.
Maybe you don't tick all the boxes above— but still think you'd be great for the job Go ahead, apply anyway. Please. Because we know that experience comes in all shapes and sizes—and passion can't be learned
We value a range of diverse backgrounds, experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age, race, color, religion, sex, sexual orientation, gender identity and expression, national origin, disability, neurodiversity, military and/or veteran status, or any other protected classes. Additionally, UiPath provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review these and other legal disclosures, visit our privacy policy.
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