Manages the area of responsibility with high levels of service and demonstrates skills in initiative, problem solving, prioritizing, delegation and training of subordinate's.
EXECUTIVE RESPONSIBILITIES & EMPOWERMENT
Responsible for maintaining and upkeep of guest floors and public area as per LRA standards.
Empowered to take decisions related to supervisors and associates.
Empowered to take decisions related to guest delight and situation handling.
KEY OPERATIONAL RESPONSIBILITIES
Financial-
To ensure that guest supplies and chemical consumption is adhered to the budget.
Monitors and controls inventory of supplies with their par stock.
Quality checks and economical use by the department
Operational-
Assist executive housekeeper in daily operations
Plan the training activities in liaison with the assistant executive housekeeper within the department.
Ensures all training records are up to date.
Conducts daily briefing of the staff members.
Daily inspects all areas for cleanliness safety adherence to standards and procedures.
Ensures environmental policies are implemented.
Ensures all guest complaints and requests are promptly and efficiently dealt.
To provide defect free room with efficient and timely service as per LRA standards.
Ensures that all the equipment is maintained properly.
Maintaining accurate updated records of all repairs.
Controls quality and productivity of the contractor's work.
Follow up on all outstanding issues from the previous shift.
Evaluates work load and work habits of all employees.
Business plan /Analysis
Analyzing all guest complaints and feedbacks.
Should be aware of company's business plan.
Should be aware of hotels financials.
Team Management
Ensures maximum efficiency of the staff working under him/her.
Coordinates the movements of contractors within the hotel.
Establish staff requirements for a shift, based on the need.
Grooming checks.
Organize team motivational activities
To meet team on one on one basis regularly.
General Duty
To maintain good working relations with front office and uniformed services.
Should have a quick response in handling of emergency situations.
To have a complete knowledge of facilities available in-house.
Must be thorough on fire and safety procedures.
To have high level of administrative accuracy.
Adheres to hygiene standards.
Ensures that personal grooming is adhered as per standards.
