Ideal Consultants
Location
Secunderabad | India
Job description
Position: Customer Service Manager
Location: Hyderabad
Industry: MNC OEM Engineering Manufacturing Company
Qualification: Any Engineering Graduate or MBA
Experience: Min. of 7 years' experience in a manufacturing environment with the majority of those years in a supervisorial and/or managerial role within customer service.
Diversity: Female is preferred
Position Summary:
The Customer Service Manager is responsible for strategic management of all Divisional customer service operations within the order management process. Position will interact daily with customers, production, logistics, and sales staff to effectively meet customer service standards and support the Division's strategic initiatives.
Scope/Supervision and Interaction:
The Customer Service Manager reports to the Division Supply Chain Manager and supervises related customer service personnel.
Essential Functions:
Manage the daily customer service department workflow to ensure customers are serviced in a satisfying manner and company goals are met.
Intervene in and directly manage challenging customer situations through research, direct communication, and any other means necessary to resolve outstanding issues
• Monthly Sales & Order Intake Forecast (In Communication w/ Sales & NSM).
• Weekly Sales & Order Intake Forecast (In Communication w/ Sales & NSM.
• Weekly JDE order Intake Report to all Sales Team
• Monthly Pending order Review with tea.
• Twice in a month Sizeable Claim Review with team.
• Monthly Domestic Demand for Subsequent month + next 6 months.
• Weekly Tracking of material: Deposition vs Date plan.
• Periodical LISC monitoring - Weekly / Bi-Weekly.
• Daily Driving CRM Activities / Review with team day to day basis.
• Supporting AR issues Resolution
• Tracking OEC performance
• Providing MIS / Sales Analysis on requirement from Sales.
Qualifications:
Job tags
Salary
