Customer Support Executive

Location

Ahmedabad | India

Job description

***Apply only if you have excellent English communication skills and are from Gujarat as this role requires you to interact with the US customers/clients. Thank you. ***

Company: PeopleTree Knowledge Services Pvt Ltd
Website:
Position: Customer Support Executive
No. of positions: 4
Qualification: Any Graduate/ Post-Graduate (Preferably throughout English-Medium)
Experience: 1 to 5 years
Location: Navrangpura,  Ahmedabad - Work from Office.
Work Time: Night Shift (8:30 PM to 6:30 AM IST)
Work Day / Hours: 5 days week - 45 hours a week
Role type: Permanent/Full time

About Role:
We are hiring a  Customer Support Executive  to manage customer queries and complaints through  Voice Calls and Emails using different portals. Good verbal and written communication skills are requisite!

Must Have:

• Excellent English communication skills - Both verbal and written
• Willing to work in US shift 
• Looking for long-term association therefore must be ready for 18 months of commitment period with the company

Initial training of 3-4months will be Compulsory Work From Office. Then Hybrid

Responsibilities:

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through Voice Calls/Email.
• Communicating and coordinating with colleagues as necessary.
• Acknowledging and resolving customer complaints.
• Knowing the workflow inside and out so that you can answer questions.
• Processing orders, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Ensure customer satisfaction and provide professional customer support.

Personality Attributes:

• Self-motivated worker, that can complete tasks under minimal supervision
• Team Player
• Should have good logical skills and attention to detail.

Why Us?- Glad you asked! Here is why  PeopleTree is an employer of choice:

• Hybrid Working Models
• Paid Leaves
• Gratuity at No-Cost to Employee
• Individual Medical Benefits at No-Cost to Employee
• Open Work Culture
• Continuous Learning & Growing Work Environment
• Monthly Fun Activities
• Team Celebrations
• Employee Referral Bonus Policy
• Growing and Dynamic company, focused only on international business

About PeopleTree:
PeopleTree Knowledge Services Pvt Ltd is a mid-sized IT Services company. We collaborate with Small and Medium Businesses to-

• Manage their IT and non-IT back-office operations
• Enable them to focus on growing their business
• Help them reduce operational cost and improve bottom-line

We understand the demanding resource and capital requirements for small and medium businesses especially during growth phase. We work closely with them to understand specific business, project and resource requirements and engage trained and experienced resources to work as an extension to our clients’ teams at significantly reduced costs.We primarily serve the small and medium businesses in eCommerce, IT services, Healthcare and Financial Services.

APPLY  for this position with latest RESUME and below mentioned details at  [email protected]

Total experience-
Relevant experience in:
Customer Support:
Current Location-
Current CTC-
Expected CTC (Mention Specific Number)-
Notice Period-
Earliest Interview Availability-

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Job tags

Salary