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Location

Delhi | India

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Job description

Core Duties and Responsibilities:

- Interact professionally with users via email and chat.

- Provide user and administrator-level support of software platform. Ensure that issues are addressed in a timely manner.

- Assist with new customer onboarding activities, including contract facilitation and system configuration.

- Help identify opportunities to improve the software platform and customer/user communications.

- Contribute to our internal and customer-facing knowledge bases.

- At least 2 years experience in a professional customer service position/s.

- Excellent written and oral communication skills in English. The ability to communicate in other languages is desired.

- Experience in the learning industry and/or software development is strongly preferred.

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Job tags

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Salary