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Location

Work from home | India

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Job description

Were looking for individuals with exceptional troubleshooting skills, a passion for development testing technologies, and a keen eye for detail. If youre self-motivated and ready for a dynamic role, we want you on board!

Job Description

Provide effective customer service by leveraging in-depth knowledge of company products.
Collaborate with cross-functional teams to surpass customer service expectations.
Troubleshoot installation and testing issues across various programming languages and build environments.
Escalate issues to the L3 team and the Support Manager based on severity, ensuring timely communication with customers regarding the status and resolution progress.
Share technical expertise and best practices with both customers and the support team, fostering a culture of continuous learning.
Develop and maintain an extensive knowledge base of known issues, workarounds, and solutions to enhance the efficiency of issue resolution.
Collect customer feedback on features, bugs and other areas of importance and deliver this information to our Product team

Required Skills and Experience

Minimum of 2 years of experience in a customer facing role with a SaaS software/application development company
Fluency in both written and spoken English and German.
Availability for an 8-hour shift, Mon-Fri, within the business hours of the Central European time zone.
Strong knowledge of development technologies: .NET, ASP.NET, C#, VB.NET, Java, JavaScript, Python
Familiarity with Test Automation, Mobile and Web development testing methods.
Understanding of Operating Systems and App Support for Windows, iOS, and Linux.
Knowledge of Integrations such as Jira, Jenkins, Teamcity, Selenium WebDriver.
Proficiency in support processes related to ticket tracking tools (Salesforce, Zendesk).
Hands-on experience with remote troubleshooting methods.
Strong written, verbal and presentation skills.
Strong problem solving and analytical skills.
Capability to work independently and collaboratively within a team.
Ability to multi-task across multiple products within different technology platforms.

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Job tags

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Salary