Location
Bangalore | India
Job description
- The Customer Care Executive is responsible for the contact management to strengthen the customer relationship which is the key for the retention.
- The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.
GENERAL DUTIES RESPONSIBILITIES:
- Should be able to set the targets for the renewals based on the month portfolio
- To support the branches for the retention, renewals increase the branch revenue via price increase up selling
- Compliant Management- To identify resolve the customers complaints within the specific timelines
- Alert Account Management- To identify the alert customer bring the possibility of the revival of the accounts
- To provide recommendations suggestions to the branch for the improvement
- Conduct regular review terminate the non-revival accounts
- Should be able to analyze data and over the challenging areas to improve month-on-month performance.
- Should be able to share the monthly dashboard with the analysis and recommendations
KEY DELIVERABLES
- Managing Residential Commercial Renewals
CORE COMPETENCIES
- Attentiveness.
- Clear communication skills.
- Ability to use positive language.
- Time management skills
- Data Analysis
EDUCATIONAL / OT
Job tags
Salary
