Location
Secunderabad | India
Job description
Position: Customer Success Manager
Location: Hyderabad
Reports to: VP - Marketing
Minimum Experience: 5 years in Customer Success, Tech Support, and Sales
Work Shift: US Shift (from 8 PM IST)
Job Description:
About EasyWebinar:
EasyWebinar, with over a decade of experience, leads the webinar revolution, reshaping how businesses wield this potent tool. Since our inception, we've empowered startups and global enterprises alike to leverage webinars in unprecedented ways.
Gone are static presentations; with EasyWebinar, we've unlocked the full potential of webinars, transforming marketing, training, sales, and beyond. Our cutting-edge technology seamlessly aligns with your objectives, catapulting you into the digital spotlight effortlessly.
Responsibilities:
Team Management:
- Lead and mentor a team of customer success associates, providing guidance and support to ensure high performance and productivity.
- Foster a collaborative and positive team culture focused on achieving customer success goals.
Customer Relationship Management:
- Build and maintain strong relationships with users of EasyWebinar's webinar/virtual events software.
- Proactively engage with customers to understand their needs and ensure satisfaction throughout the customer journey.
Technical Support:
- Provide guidance and support to the team in addressing technical queries and resolving customer issues promptly.
Churn Management:
- Analyze churn metrics and develop strategies to reduce churn rate and increase customer retention.
Product Adoption and Upselling:
- Drive product adoption among customers and identify opportunities for upselling webinar/virtual events products and services.
- Collaborate with the sales team to maximize revenue from existing customer accounts.
Revenue Management:
- Monitor and track revenue metrics, identify trends, and implement strategies to drive revenue growth.
New User Acquisition:
- Actively seek opportunities to expand the user base of EasyWebinar's webinar/virtual events software in the US, UK, and Australian markets.
- Collaborate with marketing and sales teams to execute targeted campaigns.
Lead Generation and Account Management:
- Utilize tools and strategies for effective lead generation.
- Manage customer accounts with a personalized and tailored approach.
Product Knowledge:
- Stay updated with features, updates, and industry trends related to EasyWebinar's webinar/virtual events solutions.
- Provide insights into customer needs and preferences to enhance product development.
Qualifications:
- Minimum of 5 years of experience in customer success, tech support, or a related field.
- Proven experience working with customers in the US, UK, or Australian markets.
- Strong team management and leadership skills.
- Ability to drive product adoption, reduce churn, and increase revenue.
- Experience working in US shift timings.
- Excellent communication and interpersonal skills.
- Familiarity with CRM software and support ticketing systems.
Why Join EasyWebinar:
- Thrive in a vibrant, innovative environment at the forefront of digital transformation.
- Opportunity to work with a multinational corporation (MNC) headquartered in Los Angeles, California.
- Competitive compensation and benefits package.
- Access to professional development and ample opportunities for career growth.
- Become part of a culture that values creativity, teamwork, and continuous learning.
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