Customer success -operation analyst

Location

Bangalore | India

Job description

Job Title: Customer Success Operations Analyst
Location: Bengaluru(day shift(wfo))
Job Type: Full-time

only bangalore based candidates

Job Summary:
The Customer Success Operations Analyst plays a critical role in supporting and optimizing
the efficiency of the Customer Success team. You will be responsible for analyzing customer
success processes, implementing improvements, and leveraging technology to enhance
overall operational effectiveness. The goal is to drive customer satisfaction, retention, and
growth by ensuring streamlined and data-driven customer success operations.

Responsibilities:
● Analyze end-to-end customer success processes to identify bottlenecks,
inefficiencies, and areas for improvement.
● Develop and maintain key performance indicators (KPIs) and dashboards to monitor
customer success metrics.
● Provide actionable insights and recommendations based on data analysis to drive
strategic decision-making within the Customer Success team.
● Oversee the utilization and optimization of customer success tools and systems.
● Collaborate with stakeholders to implement new tools or features that enhance the
team's capabilities.
● Create and maintain comprehensive documentation of customer success processes
and procedures.
● Assist in developing and delivering training programs for Customer Success team
members on new processes, tools, and best practices.
● Work closely with the Customer Success team to gather and analyze customer
feedback.
● Identify patterns and trends in customer feedback to inform continuous improvement
initiatives.
● Collaborate with cross-functional teams, including Sales, Marketing, Billing, and
Product Development, to ensure alignment on customer success strategies.
● Implement process enhancements that contribute to improved customer satisfaction
and team productivity

.
Qualifications:
● Bachelor's degree in Business, Operations Management, or a related field.
● Proven experience in a similar operational role, preferably within a customer success
or client-facing environment.
● Strong analytical skills with the ability to translate data into actionable insights.
● Familiarity with customer success tools and platforms.
● Excellent communication and interpersonal skills.
● Detail-oriented with a focus on process optimization.
● Proficient in data analysis and visualization tools (e.g., Excel, Tableau)

Job tags

Salary