Customer assistance: Ensuring the resolution of customer issues (e.g., order, technical, dispatch) by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams. Coordinating resolution with After-Sales Service teams.
Customer requests: Recommending appropriate solution for customer requests, and coordinates with related teams to ensure the complete handling of the request (e.g. production capability and scheduling, resourcing, invoice & Dispatch) is in place.
Customer relations: Proactively informing customers about status based on inputs and clarifies any questions. Ensuring a positive customer experience throughout the entire process.
Responsible for all the projects for the assigned region - From order booking to dispatch - Sales Order Booking, Uploads offers in Kit Configurator, Creation of Items List and Bill of Material, Issuing the customer drawings to Quality & Production, Confirmation of delivery dates to customer, Verify readiness of materials with production, Interaction with customer regarding delivery, Dispatch activities, Resolving after sales issues viz. shortages/wrong supplies etc. with customer and Sending Dispatch and Payment documents to various customers
Living the core values of safety & integrity which means taking responsibility of your own actions while caring for your colleagues and the business.
Your background
A Bachelor s degree in electrical/Mechanical engineering.
Around 5 to 8 years experience in project management / Order management
Excellent communications / analytical and problem-solving skill with ability to manage multiple tasks
