Genpact
Location
Chennai | India
Job description
Assistant Manager–Data Analyst - HMS045460
With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.
Welcome to the relentless pursuit of better.
Inviting applications for the role of Assistant Manager–Data Analyst
In this role, you will support a Banking client services remediation operations with reporting, data analytics and support management information system services.
Responsibilities
· Creation of Daily/Weekly Monthly reports in adherence to process timelines on MS excel/Power BI
· Coordinate with various team to ensure availability of data
· Create and develop and modification of excel based tools /Power BI
· Preparation of dashboards & variance analysis to assist operations
· Responsible for tracking process metrics, SLAs and driving improvement
· Utilize experience working with MS Office (advanced excel), Power BI reports, VBA Macros (Optional)
· Assist Operations team to consolidate, track and report the status of Key deliverables
· Provide reports related to business performance
· Lead meetings for the issue to drive resolution activities. Interactions with Shop/Customer Program Managers/Customers.
· Liaison with key stakeholders to support new remediation deals
· Strong understanding of Banking Contact center and back office Services, Banking customer remediation preferred.
· Present in weekly status meetings with senior management to give an update on various reports, monitor the progress, highlight roadblocks or other challenges
· Rich years of Experience in Business and data Analytics
· Excellent Data Analysis skills & Independent client handling & execution ability
· Prior experience working with MS Office (advanced excel)
· Prior experience working with POWER BI and VBA Macros (Preferred-not mandatory)
· Prior knowledge of handling reporting Applications is an added advantage
· Excellent analytical, problem-solving techniques and communication skills.
· Previous experience in a call center as business/Data analyst is plus
Job tags
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