Customer Service Specialist 4- Global Services Business Operations Associate

Location

Bangalore | India

Job description

Global Services Business Operations Associate, APAC 

Responsibilities

The Business Operations associate will be responsible for analysis of certain key performance metrics within the Maintenance Service Product line for Service Attach and Renewals and working directly with GTM Ops management, service sales, and other internal groups to identify trends in the customer base. Proactively identify inaccurate data and causes in Install Base with ongoing process review and improvements to the Service Sales process and toolsets.

Key Tasks

• Conduct analysis of unattached product maintenance service opportunities with the goal of identifying revenue recovery opportunities
• Utilize services business metrics reports and develop analysis to drive operational decision-making with an emphasis on maximizing services attach and renewal activity
• Participate with IT and business teams on service sales projects.
• Works closely with Services sales and quoting team 
• Maintain sales pipeline and forecast hygiene. 
• Assist with the definition of business requirements and use cases.
• Perform user acceptance testing of use cases.
• Review business KPIs for trends or gaps
• Data quality review and management

Job Requirements

• 5+ years of business experience preferably within an environment with Services and Subscription sales, renewals, and contracts business processes. 
• Understanding of Sales and MIS tools like Clari, Tableau applications
• Excel and PowerPoint skills  
• Able to work effectively as part of a cross-functional team within and outside services.
• Ability to apply structured problem-solving. 

Preferred Qualifications:

• Demonstrated success working in a collaborative, service-oriented team environment.

Education:  Bachelor’s degree preferably in Business or Operations Management

Juniper is an Equal Opportunity workplace and Affirmative Action employer. We do not discriminate in employment decisions on the basis of race, colour, religion, gender (including pregnancy), national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic. All employment decisions are made on the basis of individual qualifications, merit, and business need.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation

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Salary