Location
Noida | India
Job description
Skills Sets
TESTED / TRAINED THROUGH
Technical Skills
Good computer Navigation skills
Computer Proficiency test at Hiring
- Ability to use the Desktop Computer system
- Basic IT knowledge & familiarity of Operating Systems (Windows 95/98/2000/NT)
- Basic Knowledge of using Internet, Web Browser, Search Engine etc
Keyboarding Skills Typing Test at Hiring
Process Specific Skills
Knowledge of UK Culture
UK Culture Training
Knowledge of Utility Industry in UK
Domain Training
Process Knowledge - Will be provided based on the Nimbus maps & work instructions provided for training by the client. Please review JD for details on process, Micro knowledge of the process, Micro knowledge of tasks and sub tasks handled, Micro knowledge of tasks and sub tasks handled
Process Training and Assessments
Systems Knowledge - Training will be provided on clients proprietary mainframes and systems . All specific System Applications that are to be used in this Role Profile
Customer Service Focus - Ability to clearly understand the key customer issues by gathering relevant information from a variety of sources (different systems), & understand sequence of events
Customer Service Skills Training
Data Gathering and Handling Skills
Data sufficiency test at hiring
Problem Solving Skills
Logic & Reasoning Test at Hiring
Soft Skills (Desirable)
Business Awareness
Personal Interview at the time of hiring On the job Coaching/ Mentoring
Teamwork
Adaptability
Work standards
Managing self
Job tags
Salary
