Customer Support Executive
Location
Pune | India
Job description
Job Title: Customer Support Executive
Company: Tech Mahindra
CTC 44.6 LPA
Location: Pune
Experience: 1 to 3 years
Education: Any degree
Working Days: Monday to Friday
Working Hours: US Shift
Responsibilities:
- Resolve billing issues using effective querysolving techniques.
- Provide clear and concise information regarding billing or services.
- Review account information and address customer inquiries.
Skills Required:
- Proficient in billing processes including understanding recurring bills billing cycle changes due
- dates prorate charges autopay and surcharges service charges and taxes.
- Experience in resolving customer issues related to billing.
- Strong communication skills.
- Clarity in thought processes and ability to articulate thoughts effectively.
- Ability to handle challenging situations with customers.
- Strong multitasking skills and the ability to make fast decisions independently.
- Willingness to work in a 24*7 environment (Rotational shifts/5 days a week).
- Customercentric with logical thinking and spontaneity.
- Ensure timely and professional responses to all queries.
Benefits:
- Cab pickup and drop facility within transport radius.
- Immense growth opportunities.
About Tech Mahindra:
Tech Mahindra is a global information technology company that focuses on creating sustainable and
customercentric experiences. With a strong presence in nextgeneration technologies including 5G
blockchain metaverse quantum computing cybersecurity and artificial intelligence Tech Mahindra
is dedicated to enabling endtoend digital transformation for its global customers. As a rapidly
growing brand Tech Mahindra is committed to building a futureready and valuedriven world.
customer support,billing process,communication
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