Artech Infosystems India Private Limited
Location
Bangalore | India
Job description
Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have Skills : Service Desk Management, Service Desk Voice Support
Good to Have Skills : Job Requirements : Key Responsibilities :
a: L1 Service Desk Call taking profile.
b: Respond to the issues reported by customer predominantly through voice and email, chat.
c: Identify, investigate, and diagnose the issue.
d: Provide resolution to customer based on inscope processes.
e: Follows the incident life cycle as defined by process. - log the incident. - categorize and document. - resolve or assign the incident to relevant assignment group. f: Achieve client and Accenture defined targets.
Technical Experience :
a: Incident management and usage of ticketing tools
b: Advanced Knowledge on O365, MS OFFICE Suite, Active Directory, Hardware and Software related troubleshooting skills
c: Three to five years of experience d: Minimum two year of experience in Service Desk domain supporting global customers
Professional Attributes :
a: Excellent verbal and written communication skills with email etiquette and customer service skills
b: 24x7 Support, mostly night shifts and rotation are ONLY as per project requirement
c: 5 days working from office per week with two weekly offs based on roster
Educational Qualification: Bachelor's degree Additional Info : Flexibility to work in shifts, weekends and Indian holidays. Location-Bengaluru, Gurugram Only
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