Customer Delight Executive/Officer
Synergy Resource Solutions
Location
Gurgaon | India
Job description
Greetings from Synergy Resource Solutions, a leading HR Consultancy Firm.
Our client is a is a world leader in cord blood banking. Our client in India is the only cord blood bank in the country that is actively involved in both Private & Public cord blood banking, clinical trials & Therapeutics Application.
Job Position Customer Delight Executive/Officer
Experience: 0 - 2 Years
Department: Sales
Qualification - Graduate
CTC Best in industry
Location Gurgaon Sec 82
Gender Females only
Job Timings 9am to 6pm
Working days 6 days (Monday to Saturday)
Job description
Functional Skills and Capabilities
- Behavioural
- Good Communication skills-(English mandatory)
- Excellent Interpersonal skill
- Positive Attitude
Functional
- Good knowledge about Stemcell Banking
- Well acquainted with hospital policies/protocols
Key Responsibilities
- To explore the possibilities of having hospital / clinic/ gynaecologist tie-ups.
- To meet and discuss with Gynaecologists on latest stem cell development.
- Generating leads through hospital/clinics.
- Giving presentation to the expecting parents.
- Responsible for opening counselling sessions.
- Responsible for enrolments and payment collections.
- Ensuring to place the marketing material at the clinic.
- Conduct and participate in the hospital activities like ANC and Baby Shower.
- Ensuring completion of client enrolment, payment collection, client agreement signing, generating SAR and ensuring smooth sample collection and dispatch to the lab.
- Responsible for good conversation from lead to presentation (30%) and from presentation to enrolment (50%).
- Updating leads/presentations/enrolments in the system on a daily basis.
- To ensure that there is no missed collection or cancellation of enrolment or any complaints by the clients
- To do regular follow-ups for the prospects.
- Responsible for getting Google reviews and client & doctor testimonials.
- To qualify for the special incentives and the contest rolled by the company.
- Ensuring to follow the company protocols and systems.
- Reporting to Regional Sales Manager or Territory Manager or respective ASM or General Manager.
Benefits
- Mediclaim
- PF and gratuity
If interested, please send updated resume at [email protected]
Job tags
Salary
Rs 25000 - Rs 33000 per month
