OneMagnify
Location
Work from home | India
Job description
You understand business processes and are able to relay them in a relevant and helpful way to customers and clients.
You enjoy building relationships with customers.
You possess the ability to prioritize and have excellent organizational skills.
You are known for data accuracy and following process while always looking for ways to be more efficient for yourself and the company.
What You'll Do:
Make outbound customer calls to In-Market customers to evaluate vehicle wants, needs and purchase timing.
Communicate with customers via email and Live Chat.
Answer inbound customer calls.
Perform online data entry for customer profile management.
Discuss available vehicles in each segment in a fun and exciting way.
Assist consumers in selecting vehicles that will fit their business needs.
Assign customers to specific dealers for follow-up opportunities.
Record customer interactions for future follow-up.
Work collaboratively in a team environment to ensure program success.
Assist with quality assurance and system testing tasks as needed.
Support company quality standards, policies, procedures and work instructions as outlined in the company quality management system documentation.
This job will require working with confidential information such as social security numbers, credit cards and customer information such as names and addresses.
What You'll Need:
High school diploma or general education degree (GED) plus at least one year of related experience; or equivalent combination of education and experience.
Previous experience with Business Development Center/ Call Center/ Inside Sales preferred.
Familiarity with the new makes and models available today (training will be provided) within the automotive industry.
Excellent communication skills, both written and verbal.
Possess a Customer Service mindset.
Detail oriented, reliable and able to multi-task effectively.
Adept in Microsoft Excel.
Proficiency in other Microsoft programs, JIRA, Salesforce (Service Cloud, Lead Management) a plus.
Experience with quality assurance and KPI reporting a plus.
Experience validating bug fixes and conducting user acceptance and regression testing on Salesforce Service Cloud a plus.
Ability to work during standard hours of operation (8:00am-7:00pm EST, 8hr shift) required.
Must be able to travel to Chicago 1-2 times a year for in-depth product training.
Team player who is personable and energetic with a strong emphasis on customer interaction.
Have passion to help others.
Share the belief that giving customers a high level of service is always top priority.
Foster a good company culture.
Benefits
We offer a comprehensive benefits package including medical, dental, 401(k), paid holidays, vacations, and more.
Job tags
Salary